--- title: "What is Knowledge in Tale?" description: "Tale Knowledge indexes documents, websites, and typed records so agents retrieve and cite your reality instead of model training data alone." --- Knowledge # What is Knowledge in Tale? Knowledge is the org's shared library — documents, knowledge entries, crawled websites, and typed records — that agents retrieve and cite so replies reflect your reality, not only model training data. > Animated demo: the org library indexes the product manual, the docs site crawl, the 2026 price list, and an onboarding FAQ entry. ## How knowledge grounds Tale Index what your company knows, cite it in chat, bind it to agents, and keep comparisons honest. 01 Chat ### Every grounded reply carries its sources Retrieved passages land as citation cards so readers can open the file or page the answer used. > Animated demo: a battery-care question is answered from the indexed product manual, with the manual and the FAQ entry cited beneath the reply. 02 Agents ### Grant libraries per agent An agent sees its grants and nothing more — what legal indexed never surfaces in a support thread. > Animated demo: agents granted library slices — Product Agent, Docs Agent, Support Agent, Research Agent, and Policy Agent. 03 Arena ### Compare answers on the same sources Arena runs one prompt through two models so you can see which reply uses the knowledge better. > Animated demo: two models answer the same warranty question from the same indexed sources, so the better-grounded reply wins. 04 Projects ### Libraries live with their teams Projects scope which documents sit next to which agents and members. > Animated demo: Projects that keep libraries next to the agents and members who use them. ## What lives in Knowledge? Give agents the documents, records, and crawls they need — and every answer cites where it came from. - 01Documents with an indexing pipelineUpload files; Tale extracts, chunks, embeds, and stores them for retrieval with citations.[Documents](https://tale.dev/docs/platform/knowledge/documents) - 02Knowledge entriesSmall topic-keyed facts — captured from chat with approval or added by hand.[Knowledge entries](https://tale.dev/docs/platform/knowledge/knowledge-entries) - 03Website crawlsIndex pages your agents should cite without pasting them into prompts.[Crawling](https://tale.dev/docs/platform/knowledge/crawling) - 04Typed recordsProducts, Contacts, and Vendors are exact field rows agents read as data, not prose.[Structured data](https://tale.dev/docs/platform/knowledge/structured-data) - 05Per-agent retrieval scopeAn agent's Knowledge tab decides which slices it can search; team items stay team-scoped. ## Knowledge FAQ ### What is Knowledge in Tale? ### Do agents see the whole library by default? ### What is the difference between documents and typed records? ### Can agents write to Knowledge, or only read? ## Related modules - [ChatsEveryday AI with citations, tools, and Arena.](https://tale.dev/platform/chat) - [AgentsOrchestrate Claude Code, Codex, Hermes, and OpenClaw.](https://tale.dev/platform/agents) - [AutomationsTyped workflows with triggers and approvals.](https://tale.dev/platform/automations) - [GovernanceApprovals, audit trail, and spend controls.](https://tale.dev/platform/governance) ## Read the docs - [Knowledge overview](https://tale.dev/docs/platform/knowledge/overview) - [Documents](https://tale.dev/docs/platform/knowledge/documents) - [Knowledge entries](https://tale.dev/docs/platform/knowledge/knowledge-entries) - [Crawling](https://tale.dev/docs/platform/knowledge/crawling) - [Structured data](https://tale.dev/docs/platform/knowledge/structured-data) ## See Tale on your stack Book a guided demo or talk to the team about self-hosted deployment, pricing, and hardware.