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Terms of Use and Privacy Policy

Welcome to Tale

We're delighted to have you join our community. Tale is committed to providing a secure, transparent, and user-friendly experience. This document outlines our terms of service and privacy practices to ensure you understand how we protect and manage your information.

Acceptance and Modifications

By using Tale, you agree to these Terms and our Privacy Policy. If you do not agree, please refrain from using the platform. We may update these policies at any time, and continued use implies acceptance of any changes.

Services Overview

Tale helps businesses reduce customer churn via:

  • Personalized retention emails
  • AI-driven product recommendations
  • Smart cancellation feedback tools

These features are supported by data-driven automation aimed at improving customer retention.

User Responsibilities

Users must:

  • Provide accurate registration and payment info
  • Maintain secure credentials
  • Use the platform legally and ethically
  • Not misuse or reverse-engineer the platform

Failure to comply may result in suspension or termination of access.

Account, Payments & Termination

  • Subscriptions are billed monthly or annually in advance
  • Refunds are not guaranteed unless required by law
  • Either party may terminate the agreement with notice

Privacy and Data Usage

Tale collects data including:

  • Account Info:

    • Name, email, company, phone, billing

  • Usage Info:

    • IP, browser, OS, access logs

  • Tracking:

    • Cookies for performance and personalization

Your data is used to:

  • Operate and personalize services
  • Process payments
  • Fulfill legal obligations

We follow the Swiss FADP and EU GDPR, ensuring lawful bases for processing, including consent, contracts, and legitimate interests.

Data Sharing and Transfers

We don't sell your data. We may share it with:

  • Hosting, analytics, and payment providers
  • Authorities when legally required

Data transfers outside Switzerland/EU are protected by SCCs or equivalent safeguards.

Your Rights

You can:

  • Access, correct, or delete your data
  • Restrict or object to processing
  • Request portability
  • File a complaint with relevant authorities

Security and Retention

We implement encryption and secure infrastructure. Your data is retained only as long as necessary for service delivery or legal compliance.

Intellectual Property

All platform content and technology is the property of Tale or its licensors. Users receive a non-transferable license for lawful usage only.

Disclaimers and Liability

Tale provides services as is with no guarantees. We are not liable for indirect or consequential damages. Liability is capped at the amount paid in the last 12 months, as specified in the Service Agreement.

Governing Law and Jurisdiction

These policies are governed by Swiss law. Disputes will be handled in the courts of Zurich.

Contact

For questions or concerns: