Episode 5 — Automations & approvals
The triage automation opened like a recipe — editor, triggers, the run journal with its honest red row — then the approval card - a real pending decision, made on camera.
1 min read
Agents answer when asked; automations act on their own. This episode opens the installed triage automation end to end — the workflow you can read before it runs, the journal every run leaves, the red row that shows failure with an address — and then the series' centerpiece: an agent drafts an outbound customer reply and stops at an approval card until a person decides. On camera.
What the episode shows
| At | Scene |
|---|---|
| 0:15 | The catalog: ready-made bundles, one-click installs |
| 0:30 | The installed triage automation |
| 0:45 | The workflow read like a recipe — trigger, then steps |
| 1:01 | The run journal: what each step saw, did, and cost |
| 1:14 | The honest red run — failure with an address |
| 1:33 | The approval card: a drafted reply waits for a person |
| 1:59 | AI drafts, people decide — why gates buy you more automation |
Where to go next
Automation concepts and the catalog cover the bundles; the editor, triggers, and execution logs go deep on what you saw. For the card itself, read approval concepts and approvals in workflows — then build one with the editor tutorial a workflow with approvals.